New Customer Bundles Deals

Raving Fans: A Revolutionary Approach to Customer Service



Raving Fans: A Revolutionary Approach to Customer Service "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day—in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature—not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace—and turn their customers into raving, spending fans. Please note: This product is only available for online purchase and is not available for phone order purchase or at FranklinCovey retail store locations. This product will be shipped separately from our regular products. Please allow 7-10 business days for order processing and then add applicable shipping time to your order based on shipping method selected.

Customer Mania! - Hardcover



CREATING A PEOPLE-FIRST BUSINESS Learn how to develop a customer-oriented culture with instruction from best-selling author Ken Blanchard. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains the foundation of a successful business should be customer service. By drawing on examples from the world's largest restaurant company, Yum! (owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W), the authors provide useful lessons that all organizations can follow. Hardcover Learn four critical steps: Set Your Sights on the Right Target Treat Customers the Right Way Treat Employees the Right Way Build the Right Kind of Leadership Please note: This product will be shipped separately from our regular products. Please allow 7-10 business days for order processing and then add applicable shipping time to your order based on shipping method selected.

The Carrot Principle Audio Book - 5-CD Set



RECOGNITION DONE RIGHT Take your team to a new level of achievement with proven methods of effective employee recognition. The Carrot Principle , by leadership experts Adrian Gostick and Chester Elton, explains how great managers lead their employees with carrots rather than sticks, which results in high productivity, engagement, retention, and customer satisfaction. Unabridged Audio Book read by the authors; Running time: Approx. 5.5 hours Features: Groundbreaking results from a 10-year management study Simple methods that produce immediate results Techniques that don't require time or money Specific examples from successful businesses Please note: This product will be shipped separately from our regular products. Please allow 7-10 business days for order processing and then add applicable shipping time to your order based on shipping method selected.

Assassins - DVD



An aging professional assassin who's looking to get out of the business becomes prey for his psychotic, up-and-coming protege, mirroring the hit-man's own ascension fifteen years earlier. An aging professional assassin who's looking to get out of the business becomes prey for his psychotic, up-and-coming protege, mirroring the hit-man's own ascension fifteen years earlier. Director Richard Donner Star Sylvester Stallone, Antonio Banderas, Julianne Moore Writer Brian Helgeland, Andy Wachowski, Larry Wachowski Copyright (C) Muze Inc. 2008. For personal use only. All rights reserved.

Satisfaction: How Every Great Company Listens - Hardcover



THE ULTIMATE GUIDE TO PUTTING THE CUSTOMER FIRST Learn how to make a commitment to your customers and follow through on it with this motivating book by experts J.D. Power and Associates. With an insider's perspective on what successful companies are doing, the authors Chris Denove and James Power explain the links between satisfaction and customer loyalty, as well as how to translate customer commitments into actions, ultimately boosting profits. Hardcover

The Ultimate Question 5-CD Audio Collection



BETTER BUSINESS THROUGH BETTER CUSTOMER SERVICE In this revolutionary management book, Fred Reichheld reduces all business success into one question. "Would you recommend this business to a friend?" According to Reichheld, this measure of customer satisfaction should be at the heart of all strategic decisions made by every company. He presents compelling case studies to show how customer satisfaction is more important than any business criterion besides profits. You'll learn how financial pressures have caused some executives to sacrifice true customer satisfaction in exchange for "bad profits." Such shortsightedness undermines long-term growth and success. Learn how to use "the ultimate question" to strengthen your business. Complete unabridged book read by the author. Running time: Approx. 6 hours

Leadership: Great Leaders, Great Teams, Great Results Audio CD (set of three)



BE READY TO HEED THE CALL Talk about a powerhouse lineup of great leaders and thinkers: this enlightening audio CD is taken from FranklinCovey's flagship leadership development program and features the insights of Harvard business professor Clayton Christensen, customer-loyalty expert and Net Promoter Score creator Fred Reichheld, and best-selling author Stephen M.R. Covey. Together, these experts use current examples to help prepare leaders for everyday challenges, including: Building trust and influence Defining a team's purpose Creating a strategic link between the team's work and the larger organization's goals Connecting the team's work with the organization's economic model

The Reintegration of American History Slavery and the Civil War Condition: New



ISBN: 9780195088083 Publisher: Oxford Univ Pr Description: No description available Binding: Paperback Condition: New